JOIN OUR TEAM

AVAILABLE ROLES

      Customer service  

Business Meeting

 Sales and prospecting

Man Working

 AV Technician 

Computer Tutorials

 Administration

 
 

Role & Responsibilities

 

  • Give a personalized, friendly and high urgency service experience

  • Respond to all customer requests via telephone, email, chat and social media

  • Updating Price List, Promotions

  • Registering opportunities for deal registrations

  • Creating and validating quotes; ensure that all applicable discounts are applied

  • Working with Sales, Operations, and Technical departments

  • Proactively engage with customers

  • Place quotes, sales orders, purchase orders, ETAs, RMAs

  • Back up to the Operations Assistant when required

  • Grow product line expertise on UC product lines

  • Delivering on CRM minimum standards or better

  • Identify and communicate impactful trends, products and customer needs

  • Deliver a personalized, friendly service with a high sense of urgency

  • Entering necessary data and information in the CRM software

  • Registering opportunities for deal registrations

  • Creating and validating quotes; ensure that all applicable discounts are applied

  • Proactively engage with customers

  • Place quotes, sales orders, purchase orders, ETAs, RMAs

  • Updating Price List, Promotions

Qualifications & Abilities

 

  • Collegial or equivalent education in
    administration, accounting or any other related or pertinent to the role

  • 1-2 years of experience in customer service

  • Bilingual, French and English, spoken and written (essential)

  • Understanding and ability to work with Google Suite of enterprise software (Google DOC and SHEET)

  • Understanding of Zoho CRM (an advantage)

  • Understanding of the unified communication and/or audio-visual markets (an advantage)

  • Ability to communicate in writing

  • Ability to prioritize and schedule accordingly

  • Ability and aptitude to work with numbers

 

Benefits

 

  • Competitive salary and commission structure

  • Generous vacation package

  • Multiple growth opportunities

  • Type of employment: full-time normal business hours

Customer Service Representative

 

Business Development Representative

Role & Responsibilities

 

  • Continuously creating an updated customer acquisition list 

  • Delivering high quantity of prospect engaging activities

  • Identifying AV leads for the Account Executive

  • Grow product line expertise on UC peripherals

  • Onboarding clients with transactional business needs

  • Delivering on CRM minimum standards or better

  • Order processing

  • Managing a forecast

  • Evaluate performance vs. quota

  • Identify and communicate impactful trends, products and customer needs

  • Plan and execute a daily minimum of outgoing calls per day (KPI) 

  • Work with Account Executives by uncovering new opportunities and creating leads

  • Manage and maintain our CRM database, ensuring XAV standards

  • Ensure proper market development via account acquisition in the eastern Canadian territory by specializing in unified communication peripherals

Qualifications & Abilities 

 

  • 1-2 years of experience in sales

  • Understanding of the UC and/or
    AV markets (an advantage)

  • Understanding and ability to work with Google Suite of
    enterprise software

  • Understanding of CRM solution; Zoho (an advantage)

  • A pleasure to communicate with over the phone

  • Comfortable working under a quota

  • Strong organizational skills and ability to work autonomously. 

  • Ability to prioritize and schedule accordingly

  • Ability and aptitude to work with numbers

  • Bilingual, French and English, spoken and written (essential)

 

Benefits

 

  • Competitive salary and commission structure

  • Generous vacation package

  • Multiple growth opportunities

  • Type of employment: full-time normal business hours

 

Audiovisual Technician (Level 1)

Role and Responsibilities

  • Technical Support (helpdesk)

    • Respond to support requests (web, email, phone)

  • Manufacturing training

    • Perform the necessary training and assessment for each
      manufacturers.

  • Internal Support

    • Assist employees with their technical requests

    • Updating of the various demonstrator equipment

    • Answering technical questions from sales representatives

  • Support for installers

    • Assist technicians on site by telephone

    • Intermediate between installers and representatives

    • Perform audio and video tests remotely with on-site technicians

  • System programming

    • Program the different types of control solution available

    • Analyze new solutions envisaged by XAV

  • Project management

    • Assist the project manager (plan and specifications)

Qualifications and skills

  • DEP or DEC in Technology of
    information, electrical engineering or field
    related and relevant

  • 1 to 2 years of experience in user support;

  • Functional bilingualism, French and English, spoken and written (essential)

  • Knowledge of Google Suite for Business software

  • Knowledge of Zoho Desk support software (an asset)

  • Knowledge of Unified Communications (an asset)

  • Audiovisual experience (an asset)

  • Experience in reading architectural plans (an asset)

  • Knowledge of Polycom, Lifesize and Kramer products (an asset)

  • Knowledge of rs-232, rs-485, Telnet serial protocols (an asset)

  • Knowledge of video over IP (an asset)


Benefits

  • Competitive salary with bonuses based on results

  • Generous vacation package

  • Growth opportunity

  • Job Type: Full time, regular office hours

 

Operations Assistant

Role & Responsibilities

 

  • Understand how to update Price Lists, Promotions and create
    deal registration

  • Back up to the Customer Experience Representative when required

  • Working with Sales, Operations, and Technical departments

  • Place sales orders, purchase orders, ETAs, RMAs

  • Receive Bills, Make Invoices, Pay Invoices

  • Accounts Receivables, Accounts Payables

  • Receive and send mail and shipping requirements

  • Delivering on accounting packages minimum standards or better

  • Identify and communicate impactful trends, products and customer needs

  • Support of all day-to-day operations

  • Accounts Receivables and Payables

  • Bank Reconciliation

  • Entering necessary data and information in the accounting software

  • Creating Purchase Orders

  • Payroll.

  • General Administration

  • All other applicable tasks

Qualifications & Abilities

 

  • Collegial or equivalent education in
    administration, accounting or any other related
    or pertinent to the role. 

  • 1-2 years of experience in administration

  • Bilingual, French and English, spoken and written (essential)

  • Ability and aptitude to work with numbers

  • Strong organizational skills and ability to work autonomously

  • Ability to prioritize and schedule accordingly

  • Ability to communicate in writing

  • Understanding and ability to work with Google Suite of enterprise software (Google DOC and SHEET)

  • Understanding of Zoho Books (an asset)

  • Understanding of the unified communication and/or audio-visual markets (an asset)

 

Benefits

 

  • Competitive salary and commission structure

  • Generous vacation package

  • Multiple growth opportunities

  • Type of employment: full-time normal business hours