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AVAILABLE ROLES

      Customer service  

Business Meeting

 Sales and prospecting

Man Working

 AV Technician 

Computer Tutorials

 Administration

 
 

Role & Responsibilities

 

  • Give a personalized, friendly and high urgency service experience

  • Respond to all customer requests via telephone, email, chat and social media

  • Updating Price List, Promotions

  • Registering opportunities for deal registrations

  • Creating and validating quotes; ensure that all applicable discounts are applied

  • Working with Sales, Operations, and Technical departments

  • Proactively engage with customers

  • Place quotes, sales orders, purchase orders, ETAs, RMAs

  • Back up to the Operations Assistant when required

  • Grow product line expertise on UC product lines

  • Delivering on CRM minimum standards or better

  • Identify and communicate impactful trends, products and customer needs

  • Deliver a personalized, friendly service with a high sense of urgency

  • Entering necessary data and information in the CRM software

  • Registering opportunities for deal registrations

  • Creating and validating quotes; ensure that all applicable discounts are applied

  • Proactively engage with customers

  • Place quotes, sales orders, purchase orders, ETAs, RMAs

  • Updating Price List, Promotions

Qualifications & Abilities

 

  • Collegial or equivalent education in
    administration, accounting or any other related or pertinent to the role

  • 1-2 years of experience in customer service

  • Bilingual, French and English, spoken and written (essential)

  • Understanding and ability to work with Google Suite of enterprise software (Google DOC and SHEET)

  • Understanding of Zoho CRM (an advantage)

  • Understanding of the unified communication and/or audio-visual markets (an advantage)

  • Ability to communicate in writing

  • Ability to prioritize and schedule accordingly

  • Ability and aptitude to work with numbers

 

Benefits

 

  • Competitive salary and commission structure

  • Generous vacation package

  • Multiple growth opportunities

  • Type of employment: full-time normal business hours

Customer Service Representative

 

Business Development Representative

Role & Responsibilities

 

  • Continuously creating an updated customer acquisition list 

  • Delivering high quantity of prospect engaging activities

  • Identifying AV leads for the Account Executive

  • Grow product line expertise on UC peripherals

  • Onboarding clients with transactional business needs

  • Delivering on CRM minimum standards or better

  • Order processing

  • Managing a forecast

  • Evaluate performance vs. quota

  • Identify and communicate impactful trends, products and customer needs

  • Plan and execute a daily minimum of outgoing calls per day (KPI) 

  • Work with Account Executives by uncovering new opportunities and creating leads

  • Manage and maintain our CRM database, ensuring XAV standards

  • Ensure proper market development via account acquisition in the eastern Canadian territory by specializing in unified communication peripherals

Qualifications & Abilities 

 

  • 1-2 years of experience in sales

  • Understanding of the UC and/or
    AV markets (an advantage)

  • Understanding and ability to work with Google Suite of
    enterprise software

  • Understanding of CRM solution; Zoho (an advantage)

  • A pleasure to communicate with over the phone

  • Comfortable working under a quota

  • Strong organizational skills and ability to work autonomously. 

  • Ability to prioritize and schedule accordingly

  • Ability and aptitude to work with numbers

  • Bilingual, French and English, spoken and written (essential)

 

Benefits

 

  • Competitive salary and commission structure

  • Generous vacation package

  • Multiple growth opportunities

  • Type of employment: full-time normal business hours

 

Audiovisual Technician (Level 1)

Role and Responsibilities

  • Technical Support (helpdesk)

    • Respond to support requests (web, email, phone)

  • Manufacturing training

    • Perform the necessary training and assessment for each
      manufacturers.

  • Internal Support

    • Assist employees with their technical requests

    • Updating of the various demonstrator equipment

    • Answering technical questions from sales representatives

  • Support for installers

    • Assist technicians on site by telephone

    • Intermediate between installers and representatives

    • Perform audio and video tests remotely with on-site technicians

  • System programming

    • Program the different types of control solution available

    • Analyze new solutions envisaged by XAV

  • Project management

    • Assist the project manager (plan and specifications)

Qualifications and skills

  • DEP or DEC in Technology of
    information, electrical engineering or field
    related and relevant

  • 1 to 2 years of experience in user support;

  • Functional bilingualism, French and English, spoken and written (essential)

  • Knowledge of Google Suite for Business software

  • Knowledge of Zoho Desk support software (an asset)

  • Knowledge of Unified Communications (an asset)

  • Audiovisual experience (an asset)

  • Experience in reading architectural plans (an asset)

  • Knowledge of Polycom, Lifesize and Kramer products (an asset)

  • Knowledge of rs-232, rs-485, Telnet serial protocols (an asset)

  • Knowledge of video over IP (an asset)


Benefits

  • Competitive salary with bonuses based on results

  • Generous vacation package

  • Growth opportunity

  • Job Type: Full time, regular office hours

 

Operations Assistant

Role & Responsibilities

 

  • Understand how to update Price Lists, Promotions and create
    deal registration

  • Back up to the Customer Experience Representative when required

  • Working with Sales, Operations, and Technical departments

  • Place sales orders, purchase orders, ETAs, RMAs

  • Receive Bills, Make Invoices, Pay Invoices

  • Accounts Receivables, Accounts Payables

  • Receive and send mail and shipping requirements

  • Delivering on accounting packages minimum standards or better

  • Identify and communicate impactful trends, products and customer needs

  • Support of all day-to-day operations

  • Accounts Receivables and Payables

  • Bank Reconciliation

  • Entering necessary data and information in the accounting software

  • Creating Purchase Orders

  • Payroll.

  • General Administration

  • All other applicable tasks

Qualifications & Abilities

 

  • Collegial or equivalent education in
    administration, accounting or any other related
    or pertinent to the role. 

  • 1-2 years of experience in administration

  • Bilingual, French and English, spoken and written (essential)

  • Ability and aptitude to work with numbers

  • Strong organizational skills and ability to work autonomously

  • Ability to prioritize and schedule accordingly

  • Ability to communicate in writing

  • Understanding and ability to work with Google Suite of enterprise software (Google DOC and SHEET)

  • Understanding of Zoho Books (an asset)

  • Understanding of the unified communication and/or audio-visual markets (an asset)

 

Benefits

 

  • Competitive salary and commission structure

  • Generous vacation package

  • Multiple growth opportunities

  • Type of employment: full-time normal business hours

XAV Solution Inc. 

Terrebonne 

3175 boul. de la pinière suite 205, Terrebonne QC J6X4P7 

 

Ottawa
52 Peacock Crescent,

Ottawa, ON K2J 3P7

Toronto 

584 Hager Ave

Burlington, ON L7S 1P6

Your Canada wide experts for Audiovisual

1-877-816-4005

info@xavsolution.com

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