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JOIN OUR TEAM
AVAILABLE ROLES
Customer service
Sales and prospecting
AV Technician
Administration
Role & Responsibilities
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Give a personalized, friendly and high urgency service experience
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Respond to all customer requests via telephone, email, chat and social media
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Updating Price List, Promotions
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Registering opportunities for deal registrations
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Creating and validating quotes; ensure that all applicable discounts are applied
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Working with Sales, Operations, and Technical departments
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Proactively engage with customers
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Place quotes, sales orders, purchase orders, ETAs, RMAs
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Back up to the Operations Assistant when required
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Grow product line expertise on UC product lines
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Delivering on CRM minimum standards or better
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Identify and communicate impactful trends, products and customer needs
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Deliver a personalized, friendly service with a high sense of urgency
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Entering necessary data and information in the CRM software
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Registering opportunities for deal registrations
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Creating and validating quotes; ensure that all applicable discounts are applied
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Proactively engage with customers
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Place quotes, sales orders, purchase orders, ETAs, RMAs
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Updating Price List, Promotions
Qualifications & Abilities
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Collegial or equivalent education in
administration, accounting or any other related or pertinent to the role -
1-2 years of experience in customer service
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Bilingual, French and English, spoken and written (essential)
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Understanding and ability to work with Google Suite of enterprise software (Google DOC and SHEET)
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Understanding of Zoho CRM (an advantage)
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Understanding of the unified communication and/or audio-visual markets (an advantage)
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Ability to communicate in writing
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Ability to prioritize and schedule accordingly
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Ability and aptitude to work with numbers
Benefits
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Competitive salary and commission structure
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Generous vacation package
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Multiple growth opportunities
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Type of employment: full-time normal business hours
Customer Service Representative
Business Development Representative
Role & Responsibilities
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Continuously creating an updated customer acquisition list
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Delivering high quantity of prospect engaging activities
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Identifying AV leads for the Account Executive
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Grow product line expertise on UC peripherals
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Onboarding clients with transactional business needs
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Delivering on CRM minimum standards or better
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Order processing
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Managing a forecast
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Evaluate performance vs. quota
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Identify and communicate impactful trends, products and customer needs
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Plan and execute a daily minimum of outgoing calls per day (KPI)
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Work with Account Executives by uncovering new opportunities and creating leads
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Manage and maintain our CRM database, ensuring XAV standards
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Ensure proper market development via account acquisition in the eastern Canadian territory by specializing in unified communication peripherals
Qualifications & Abilities
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1-2 years of experience in sales
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Understanding of the UC and/or
AV markets (an advantage) -
Understanding and ability to work with Google Suite of
enterprise software -
Understanding of CRM solution; Zoho (an advantage)
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A pleasure to communicate with over the phone
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Comfortable working under a quota
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Strong organizational skills and ability to work autonomously.
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Ability to prioritize and schedule accordingly
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Ability and aptitude to work with numbers
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Bilingual, French and English, spoken and written (essential)
Benefits
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Competitive salary and commission structure
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Generous vacation package
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Multiple growth opportunities
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Type of employment: full-time normal business hours
Audiovisual Technician (Level 1)
Role and Responsibilities
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Technical Support (helpdesk)
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Respond to support requests (web, email, phone)
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Manufacturing training
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Perform the necessary training and assessment for each
manufacturers.
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Internal Support
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Assist employees with their technical requests
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Updating of the various demonstrator equipment
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Answering technical questions from sales representatives
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Support for installers
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Assist technicians on site by telephone
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Intermediate between installers and representatives
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Perform audio and video tests remotely with on-site technicians
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System programming
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Program the different types of control solution available
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Analyze new solutions envisaged by XAV
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Project management
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Assist the project manager (plan and specifications)
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Qualifications and skills
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DEP or DEC in Technology of
information, electrical engineering or field
related and relevant -
1 to 2 years of experience in user support;
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Functional bilingualism, French and English, spoken and written (essential)
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Knowledge of Google Suite for Business software
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Knowledge of Zoho Desk support software (an asset)
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Knowledge of Unified Communications (an asset)
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Audiovisual experience (an asset)
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Experience in reading architectural plans (an asset)
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Knowledge of Polycom, Lifesize and Kramer products (an asset)
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Knowledge of rs-232, rs-485, Telnet serial protocols (an asset)
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Knowledge of video over IP (an asset)
Benefits
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Competitive salary with bonuses based on results
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Generous vacation package
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Growth opportunity
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Job Type: Full time, regular office hours
Operations Assistant
Role & Responsibilities
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Understand how to update Price Lists, Promotions and create
deal registration -
Back up to the Customer Experience Representative when required
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Working with Sales, Operations, and Technical departments
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Place sales orders, purchase orders, ETAs, RMAs
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Receive Bills, Make Invoices, Pay Invoices
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Accounts Receivables, Accounts Payables
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Receive and send mail and shipping requirements
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Delivering on accounting packages minimum standards or better
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Identify and communicate impactful trends, products and customer needs
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Support of all day-to-day operations
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Accounts Receivables and Payables
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Bank Reconciliation
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Entering necessary data and information in the accounting software
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Creating Purchase Orders
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Payroll.
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General Administration
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All other applicable tasks
Qualifications & Abilities
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Collegial or equivalent education in
administration, accounting or any other related
or pertinent to the role. -
1-2 years of experience in administration
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Bilingual, French and English, spoken and written (essential)
-
Ability and aptitude to work with numbers
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Strong organizational skills and ability to work autonomously
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Ability to prioritize and schedule accordingly
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Ability to communicate in writing
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Understanding and ability to work with Google Suite of enterprise software (Google DOC and SHEET)
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Understanding of Zoho Books (an asset)
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Understanding of the unified communication and/or audio-visual markets (an asset)
Benefits
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Competitive salary and commission structure
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Generous vacation package
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Multiple growth opportunities
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Type of employment: full-time normal business hours
